IN THE UK AND EU, KOBAYASHI HEALTHCARE EUROPE LIMITED DOES NOT MANUFACTURE, IMPORT OR SELL OR DISTRIBUTE ANY FOOD PRODUCTS CONTAINING THE "BENI-KOJI" INGREDIENT.

IMPORTANT - None of the Kobayashi Healthcare Europe brands (Cura-Heat/ Kool ‘n’ Soothe/ Clearwipe/ Hothands) contain these ingredients. Beni-Koji containing food products are sold primarily in Japan by Kobayashi Pharmaceutical Co., Ltd.

PRODUCT DETAILS - We regret to inform you that Kobayashi Pharmaceutical Co., Ltd., Japan, has received reports of health issues associated with the consumption of "Beni-Koji Cholestehelp". While the exact relationship between this product and the reported issues is yet to be determined, as a precautionary measure to safeguard the health of their customers, Kobayashi Pharmaceutical Co. Ltd has decided to voluntarily recall and discontinue the "Beni-Koji" related products listed below:

ADVICE TO CONSUMERS - We urge customers who have purchased these products in Japan or any other country to immediately discontinue their use and refrain from consuming them in the future. If you have experienced any physical discomfort after using these products, please seek medical advice immediately.

HOW TO RETURN - To initiate a product return, report any issues encountered or to discuss any concerns regarding this matter please contact us via email at infouk@kobayashi.com  or by phone at the following number: Telephone: 020 8987 9976 (UK office hours: 09:00-17:00 GMT, Monday to Friday, excluding public holidays).

We sincerely apologise for any inconvenience this notice may cause and assure you that customer safety is our top priority. We remain committed to investigating this matter thoroughly.

Thank you for your understanding and continued support.

Yours sincerely,

Kobayashi Healthcare Europe Limited

3rd April 2024